FAQs
Welcome to the realm of casual awesomeness! We've rounded up answers to your burning questions faster than your favorite hoodie can zip up. Don't hesitate to reach out if you can't find what you're looking for!
General Queries
Q: What’s your brand’s style philosophy?
A: We’re all about embracing the casual coolness that comes with being yourself. Because life’s too short to wear boring clothes. Right?
Q. How often do you release new collections?
A. We’re all about keeping you stylishly intrigued. New collections drop a few times a year, like eagerly awaited sequels.
Q. Can I join your fashion inner circle?
A. Consider yourself part of the crew already! Subscribe, follow, and engage with us for all the fashionable updates.
Q. Do you have a secret handshake for becoming a lifelong fan?
A. Not yet, but keeping up with our social media and newsletter is like learning the stylish handshake of fandom.
Order Confirmation
Q. How do I know if my order was successfully placed?
A. Congrats! If you’ve received a confirmation email, consider it our virtual high-five for a successful order placement.
Q. Help! I didn’t get a confirmation email after placing my order.
A. First, check your spam folder – sometimes our emails party a bit too hard there. If it’s not there, contact us, and we’ll sort it out faster than you can say “fashion emergency.”
Q. Can I make changes to my order after it’s placed?
A. Unfortunately, our order elves work super-fast. Once an order is placed, it’s like a runway model strutting – no turns allowed.
Q: Can I track the status of my order?
A: Absolutely! We’ll send you the tracking info once your package begins its journey. Watch it like a hawk!
Q: Help, I accidentally confirmed my order twice!
A: We get it, sometimes the excitement doubles up. Reach out to us pronto and we’ll sort it out together.
Payment Methods
Q: What payment methods do you accept?
A: We’re flexible like yoga instructors! Credit/Debit cards, Net banking, UPI – we’re cool with it all.
Q. Do you accept payment in hugs or compliments?
A. While we thrive on good vibes, our payment system prefers the more traditional currency of the digital age.
Q: Is it safe to enter my card details?
A: Absolutely! We guard your info like it’s the last piece of pizza at a party.
Q: Is my payment information secure?
A: Lock and key, my friend! Our tech wizards have cast strong protection spells to keep your data safe.
Q: Do you offer cash on delivery (COD)?
A: Yes, my friend. We offer cash on delivery. High Five!
Q: Can I use multiple payment methods for one order?
A: One payment method to rule them all! Keep it simple with one choice at a time.
Q: Help, my payment got stuck in a black hole!
A: Breathe, space explorer! Contact our support supernovas and they’ll help untangle the cosmic payment knots.
Delivery Schedule
Q: When can I expect my goodies?
A: We hustle to send your order in 1-3 business days. Think of us as your express delivery dream weavers. Delivery times vary, but we promise the wait will be worth it.
Q: Do you deliver on weekends?
A: Sorry, our ninjas need their beauty sleep on weekends. We deliver on weekdays.
Q: Can I track my order like a secret agent?
A: Absolutely! You’ll receive a tracking link so you can monitor your package’s journey.
Q. My order’s fashionably late. What now?
A. Oh no, a fashion faux pas! Reach out to us, and we’ll track it down faster than a fashionista hunting for trends.
Q: Can I choose a specific delivery date?
A: Our couriers are like shooting stars, they choose their own paths. But they’re pretty prompt, we promise.
Shipping
Q: Do you ship internationally?
A: You bet! We’re on a mission to spread style globally. But we’ve opted a different route. Visit our Global Website to ship internationally.
Q. Can I change my shipping address after placing the order?
A. Quick as lightning, contact us. We’ll do our best to catch your order before it dances its way to your original address.
Returns
Q: Uh-oh, this doesn’t fit my vibe. Can I return it?
A: Of course! Just make sure it’s unworn and unwashed, like that untouched salad you’ve been avoiding.
Q. What’s your return policy?
A. If your fashion fling doesn’t ignite fireworks, you have 3 days to return it, no questions asked. Just keep all the original labels and the hangtags on!
Q. Can I return something I spilled coffee on?
A. We totally get life happens, but we prefer to keep the coffee at the café. Items should be in their original, coffee-free state for returns.
Q: Is there a cost for returning an item?
A: Returns should be stress-free. You cover the shipping back to us, and we’ll take care of the rest.
Q: Do I need to pay for return shipping?
A: Yep, the shipping back to us is on you. But think of it as your contribution to the world’s most fashionable recycle program.
Q: How do I initiate a return?
A: Time to hit the reverse button! Contact us and we’ll guide you through the return portal.
Q: Can I return a sale item?
A: Sale items are like final bow moments. They’re yours to keep, love, and cherish.
Q: I accidentally spilled coffee on my new outfit. Can I still return it?
A: Oops, a coffee shower? We only accept style returns, not caffeinated ones. But hey, embrace the new coffee-chic trend!
Cancellations
Q. Can I cancel my order if I change my mind?
A. Of course, we get it – style moods change. Cancel within 2 hours, and your order won’t hold a grudge.
Q: Is there a cancellation fee?
A: No tricks up our sleeves! Cancellations are free of charge, just let us know in the mentioned time frame.
Q: I changed my mind about the cancellation. Can I undo it?
A: The magic of cancellations goes one way, unfortunately. Once canceled, it’s a done deal.
Q: My order seems stuck in cancellation limbo. Help!
A: Our cancellation wizards are usually quick, but if it’s taking its sweet time, buzz us for a status update.
Shipping Charges
Q. Do you offer free shipping like a good karma bonus?
A. We sure do! For orders over Rs. 799/-, consider shipping as our treat to you, because good style deserves a reward.
Q: How are shipping charges calculated?
A: Our shipping wizards factor in your location and the delivery potion you choose to conjure up the right charge.
Q: Do shipping charges change if I order multiple items?
A: The more, the merrier! Shipping charges might adjust based on the weight of your style loot.
Q: Are there free shipping options available?
A: Keep your eyes peeled! We occasionally sprinkle free shipping spells during special events.
Q: Can I pay for shipping with chocolate coins?
A: Tempting as it sounds, we only accept real currency. Your chocolate coins are better off in a treasure chest.
Lost or Damaged Packages
Q: What if my package turns into a Houdini act?
A: Don’t worry, we’ll track it down like a detective chasing a suspect. Contact our support superheroes for help.
Q: What if my package arrives looking like it survived a tornado?
A: Yikes! Contact us with pics of the damage, and we’ll make things right. Our clothes should arrive looking runway-ready, not like they survived a mud run.
Q: Do you offer a replacement if my order goes missing?
A: Absolutely! If your package decides to explore the world without you, we’ll send a replacement.
Size and Fit
Q: How do I know which size to choose?
A: We’ve got your back! Check out our size guide for measurements that’ll make you feel like a tailor.
Q: What if the size I ordered doesn’t fit like I hoped?
A: No worries! Just follow our return instructions, and we’ll exchange it for a size that fits you like a glove.
Q: Can I buy clothes that’ll make me look like a superhero?
A: While we can’t promise you’ll develop superpowers, our clothes will definitely make you feel like a fashion icon.
Washing and Care
Q. Can I toss my clothes in a washing machine like confetti?
A. We’re more delicate than a glass slipper. Check the care label – some pieces love the spin cycle, while others prefer a gentle hand wash.
Q. Can I hire a fairy godmother to clean my clothes?
A. We wish! But until that happens, following the care instructions will keep your clothes looking their magical best.
Discounts and Promotions
Q. Do you have a secret handshake for discounts?
A. Not yet, but subscribing to our newsletter is like getting the secret code to unlock exclusive deals.
Q. Can I use multiple discount codes in one order?
A. Sorry, one discount code per order – it’s like our way of giving each deal its moment in the spotlight.
Collaborations and Partnerships
Q. Can I become a fashion influencer just by wearing your clothes?
A. While our clothes are pretty magical, influencer stardom usually involves a bit more than just fab outfits. But rock them anyway!
Q. Do you collaborate with fashion bloggers to design outfits?
A. Not yet, but we’re all ears for new ideas! Feel free to pitch us your creative collaboration dreams.
Q. Can I collaborate with you to create a “Pajamas-All-Day” line?
A. We love your enthusiasm! Reach out to us with the details, and we’ll see if we can pajama-party up a storm.
Q. Do you offer wholesale partnerships for aspiring fashion tycoons?
A. Absolutely! Let’s talk business – drop us a line, and we’ll discuss the details over virtual coffee.
Contact Us
Q. How can I reach you if my fashion emergency can’t wait?
A. We’re here for you! Shoot us an email at [email protected] or call us at +91-9914738528 slide into our DMs on social media – we’re faster than a runway model on a catwalk.
Q. Can I send you virtual love notes even if I’m not shopping?
A. We’d blush! Feel free to drop us a line anytime. Virtual hugs are always welcome.
Fashion Forecast
Q. Will your clothes still be in style next season?
A. We’re trendsetters, not followers! Our pieces are timeless with a twist, so you’ll be fashion-forward always.
Q. Can you predict next year’s fashion trends like a stylish fortune teller?
A. As much as we’d love to, we can’t peek into fashion’s crystal ball. But trust us, our pieces will keep you ahead of the curve.